NEW STOCK COMING THURSDAY MINT CONSIGNMENT STORE
Have a Question?
Find answers to our most frequently asked questions about consigning, shopping, and store policies at Mint Consignment Store, Cambridge
MINT CONSIGNMENT STORE
What is a consignment store?
A consignment store is a shop that sells second-hand items on behalf of the original owner who receives a percentage of the selling price. At Mint we do a 50% even split over all consignment clothing.
How do you price the clothing?
We price items based on current retail trends, taking into account factors like brand, style, condition, and season. For higher-priced items, we welcome your input! Let us know what you paid for the item and when you purchased it—any additional details you provide help us set a fair price. The more information, the better!
Do you buy clothes on the spot?
No, we only sell clothing on behalf.
How long are my items in store?
Once your items are processed they will be on the rack for a total of seven weeks. Four weeks at full price, after that three weeks at ½ price. Items are not to be taken out of the store until the seven week cycle has ended unless they have sold.
Do you wash the clothing?
We don’t wash or clean the clothes ourselves. Your items must be freshly washed or dry-cleaned before bringing them in. We can only accept clothing that is free from odors, stains, or damage. Once we receive your items, we steam and iron them in-store to get them ready for display.
What kind of payments do you take?
We accept eftpos and credit in store with a 2% surcharge on payway and credit.
Will you take everything I bring in?
We can’t guarantee we’ll take everything you bring in, as it depends on factors like the season, quality, brand, and what we’re specifically looking for at that time. However, we always appreciate the items you bring and are grateful that you’ve chosen to consign with us. Even if we can’t accept everything, we’ll be sure to return any items we don’t take, and we’re thankful for your support in helping us keep great pieces in circulation!
Why didn’t you take my clothing?
We base our decisions on a set of criteria, including the quality, condition, style, and season of the items you bring in. We only accept what we believe will sell well in the store, and sometimes that means certain items don’t make the cut. Please don’t take it personally—it’s all about making sure we have the right pieces for our customers and the current season. We’re grateful for every item you bring in, and we’re always happy to return anything we can’t accept.
When can I bring in items to consign? Do I need to make an appointment?
You can bring in your items anytime during our store hours—no appointment needed! Just pop in, and we’ll sort through your clothes. On average, it takes about 10 minutes to go through each drop-off.
Do you accept men’s and women’s clothing?
Yes, we do! We happily accept both men’s and women’s clothing. We also take baby and children’s clothing, but please note that these are only sold online. All children’s clothing must be dropped off in-store, and the same consignment guidelines apply as with adult items.
How are prices determined for consigned items?
We keep an eye on current trends and retail prices to ensure our pricing is accurate and competitive. If a brand is new to us or an item we haven’t seen before, we take the time to research and price it fairly. We also love hearing from you about how much you paid for the item and any additional details you can provide—this helps us set a price that works for both you and the buyer. We’re always open to feedback and want to make sure everyone is happy with the pricing process!
How do I get paid for my sold items?
When it comes to getting paid for your consigned items, you have two options. First, you can choose to use your Mint account balance as store credit and spend it on some fabulous new finds in store. Alternatively, if you'd prefer a direct payout, simply email us your bank account details, and we'll transfer the payment straight to your account. Please note that we don’t offer cash payouts or in-store payouts—just these two convenient options!
Do you accept plus size or specialty sizes?
Yes, absolutely! We welcome all sizes at Mint, including plus-size and specialty sizes. We believe fashion is for everyone, and we’re excited to offer a diverse range of options to suit all body types. So feel free to bring in your items—no matter the size!
How often do you restock the store with new items?
We restock the store almost every day, adding hundreds of new items each week! We’re always bringing in fresh pieces, so there’s always something new to discover whenever you stop by. It’s like a constantly rotating treasure trove of fashion!
Can I check the status if my items online?
Yes, absolutely! You can easily check the status of your items by logging into your private consigner portal. All your items will be listed there, so you can stay up to date with how things are going at Mint and track their progress in real-time. It’s a convenient way to keep an eye on everything!
What if I change my mind and want my items back?
Unfortunately, once your items have been processed and are on sale in the store, they cannot be taken back. However, if your items haven't yet been listed and are still waiting to be processed, you're more than welcome to collect them at any time. Just let us know, and we’ll make sure to return them to you.
Are there any fees to consign my items?
No, there are no fees to consign your items at Mint. We work on a straightforward 50/50 split, with no additional costs involved. You get 50% of the sale price for each item that sells, and that’s it!
Does my account balance expire?
Yes, your account balance will expire 12 months after the last item is sold. So be sure to use your balance within that time frame to make the most of it!
Can I pick up my unsold items after the consignment period?
Yes, when you drop off your items, you get to choose whether you'd like them returned to you or donated. If your items remain unsold after the consignment period, we’ll email you to let you know. You’ll have one week to collect any unsold items. If you choose to donate them instead, we’ll take care of that for you and ensure they're donated to a good cause.
Where do you donate clothing to?
We donate unsold or uncollected clothing to the Busy Bees charity, which helps children in need right here in our local community. They operate out of a church on Queen Street in Cambridge. Additionally, we occasionally support other fundraisers or charitable causes by donating items to help make a difference. It's all part of our commitment to giving back and supporting those in need.
Can't find the answer to what you're looking for?
Contact us online or phone 07 823 2461
30 Victoria Street, Cambridge
P. 07 823 2461
E. sales@mintcambridge.co.nz
Hours
Mon - Fri: 9am to 4pm
Sat & Sun: 10am to 2pm
